Bitpanda

Contact Bitpanda support

The fastest ways to reach Bitpanda are the 24/7 live chat in the app, a scheduled call (Monday to Friday, 9 to 5, in English, German, French or Italian) and WhatsApp; Bitpanda GmbH is at Stella-Klein-Löw Weg 17, 1020 Vienna, and complaints are handled in writing by e-mail.

Last updated

Support channels

Support starts in the Bitpanda app. These are the channels on Bitpanda's support page, read on .

24/7

Live chat in the app

The chat in the Bitpanda app is open at any hour, every day. An AI assistant answers first and hands over to a person when needed. To start, open live chat in the Bitpanda app.

Mon to Fri, 9 to 5

Scheduled call

Book a call from the app for Monday to Friday between 9:00 and 17:00, in English, German, French or Italian. Bitpanda does not offer an inbound phone line; calls are scheduled from the app.

Messaging

WhatsApp

Bitpanda lists WhatsApp as a support channel. Start the chat only from a number or link shown on Bitpanda's own pages, never from one that someone sends you.

Self-service

Helpdesk

The help centre at support.bitpanda.com holds the helpdesk and Bitpanda's how-to articles, and the app has self-service for common account tasks. Before you write, read the answers to common questions or check a fee before you contact us.

Support e-mail address and WhatsApp number: to be confirmed. Bitpanda publishes no typical response time for these channels.

Postal address and company details

Company
Bitpanda GmbH
Postal address
Bitpanda GmbH
Stella-Klein-Löw Weg 17
1020 Vienna
Austria
Commercial register
FN 569240 v, Commercial Court Vienna
VAT ID
ATU78580117
Visits
to be confirmed
Other companies
Stocks, e-money and metals are provided by separate Bitpanda companies. The legal notice offers a contact form for each of them. See the regulators of each Bitpanda company and the company details and leadership.

How to make a complaint

  1. What to include

    Send your complaint in writing by e-mail. Include your name and contact details, your relationship with Bitpanda, your contact person at Bitpanda if you have one, the nature of the complaint and copies of supporting documents. Complaints address: to be confirmed.

  2. What happens next

    Bitpanda states that it acknowledges every complaint immediately on receipt, then reviews it and answers you. Time limits in business days: to be confirmed.

  3. If you are not satisfied

    In Austria you can turn to the Financial Market Authority (FMA), the Bankenschlichtungsstelle or the Ombudsstelle des Fachverbandes Finanzdienstleister (WKO). For Bitpanda Asset Management GmbH in Germany, the body is BaFin.

Addresses, links and the EU route are on the page with the full complaints procedure and dispute bodies.

Is this message really from Bitpanda?

Bitpanda will never ask for your password, seed phrase, recovery codes or 2FA codes, and it will not message you first.

That is Bitpanda's own rule, from its support page. If a caller, an e-mail or a chat asks for any of these, it is not Bitpanda. You can also activate an Anti-Phishing Code in your account under Password & Security.

No third party is authorised to provide Bitpanda support. The security page explains how to spot phishing and protect your account.

Official domains

  • www.bitpanda.com: the website
  • support.bitpanda.com: the help centre
  • blog.bitpanda.com: the blog
  • group.bitpanda.com: the corporate site

Sign-in host: to be confirmed.

Official social accounts

Business, press and partnerships

Business clients
Bitpanda Technology Solutions and Enterprise is the business line named on the live site. Contact: to be confirmed
Press
Media enquiries. Contact: to be confirmed
Partnerships
Partnership proposals. Contact: to be confirmed

Looking for something else? Go to Bitpanda home, read the guides in Bitpanda Academy, or see how we handle personal data.

Find the answer yourself

The help centre holds Bitpanda's how-to articles and the helpdesk.

Open the help centre